Shipping-policy

Shipping Policy

Thank you for shopping with Pawzy. This Shipping Policy explains how and when your order is processed and delivered. By placing an order with us, you agree to the terms below.

Order Processing

All orders are processed within [1–3] business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day.

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow [24–48 hours] for the tracking information to become active.

If we are experiencing a high volume of orders, processing may take slightly longer — we will notify you by email if there is a significant delay.

Shipping Rates & Delivery Times

We offer free worldwide shipping on all orders. There are no minimum order requirements.

Estimated delivery times after processing:

Destination Estimated delivery
Switzerland [3–6] business days
Europe [5–10] business days
North America [7–15] business days
Rest of world [10–20] business days

These timeframes are estimates, not guarantees. Actual delivery may vary due to the carrier, customs, or other factors outside our control.

Order Tracking

You can track your order at any time using the tracking number sent to your email. If you have not received a tracking number within [5] business days of your order, please contact us at [shopawzy@gmail.com].

Customs, Duties & Taxes

For international orders, your package may be subject to import duties, taxes, or customs fees charged once it reaches your destination country. These charges are determined by your local customs authority and are the responsibility of the customer. Pawzy has no control over these fees and cannot predict their amount.

Shipping Delays

While we work hard to deliver on time, some delays are beyond our control, including:

  • Peak periods and holiday seasons
  • Customs inspections and clearance
  • Severe weather or carrier disruptions
  • Incorrect or incomplete shipping information

Pawzy is not liable for delays caused by the shipping carrier or customs once the order has left our facility.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice a mistake, contact us at [shopawzy@gmail.com] as soon as possible. We can only update the address before the order has shipped.

Lost, Stolen, or Damaged Packages

If your tracking shows your order as delivered but you have not received it, or if it arrives damaged, please contact us within [7] days at [shopawzy@gmail.com]. We will work with you and the carrier to resolve the issue as quickly as possible.

Multiple Shipments

Some orders containing more than one item may be shipped in separate packages and arrive on different days. You will receive tracking for each shipment.

Need Help?

If you have any questions about your order or this policy, reach out to us:

We typically reply within [24–48 hours].